Glossary of Terms

This glossary provides explanations for key terms and concepts used within the dock'd system. Understanding these terms will enhance users' comprehension and effective utilisation of the system.

1. dock'd Connect App

A mobile application that complements the dock'd system, providing participants and staff with access to rosters, schedules, and the ability to manage shift changes and cancellations.

2. Service Agreement

A contract or arrangement between the service provider and the participant detailing the services to be provided, including the nature, frequency, duration, and costs.

3. Roster/Rostering

A schedule or plan that outlines specific services to be provided to participants at designated times. Rostering involves assigning staff to these services.

4. Budget Allocation

The distribution of financial resources within a service agreement, specifying how much money is allocated for different services or categories.

5. High/Low Balance Alerts

Notifications set within the system to inform users when the budget for a particular service reaches a critically high or low threshold.

6. User Management

The administrative function of managing user accounts in the dock'd system, including creating new users, setting permissions, and managing roles.

7. API (Application Programming Interface)

A set of protocols and tools that allow different software applications to communicate with each other. In the context of dock'd, it refers to how the system integrates with external software.

8. Participant

An individual who receives services managed through the dock'd system. Participants can access their schedules and service information via the dock'd Connect App.

9. Shift Change Request

A request made by either staff or participants to alter the timing or details of a scheduled service shift in the roster.

10. Real-Time Tracking

- A feature in the dock'd system that provides live updates on various activities, such as staff locations during shifts and real-time progress of service delivery.

11. Custom Fields

- Additional fields added to forms or data entries in the system to capture specific information unique to the organisation’s needs.

12. Dashboard

- The main interface in the dock'd system that provides a summary view of various activities, alerts, and metrics important for users.

13. Encryption

- A security measure in the system that involves encoding data to protect sensitive information from unauthorised access.

14. Compliance

- Adherence to legal, regulatory, and policy requirements, particularly concerning data privacy and security within the dock'd system.

15. Reporting Tools

- Features in the dock'd system that allow users to generate various reports related to service delivery, budget utilisation, and other operational aspects.