Frequently Asked Questions (FAQs)
Q1: How do I reset my password if I forget it?
A1: If you forget your password, use the 'Forgot Password' feature on the login screen. Enter your email address, and you'll receive instructions to reset your password. If you encounter any issues, contact your system administrator or dock'd support.
Q2: Can I access the dock'd system from my mobile device?
A2: Yes, the dock'd Connect App allows you to access many of the system's features from a mobile device. The app is available for download on both iOS and Android platforms.
Q3: How do I update a service agreement in the system?
A3: To update a service agreement, go to the 'Service Agreements' section, select the agreement you want to modify, and make the necessary changes. Remember to save your changes and inform all relevant parties of any significant modifications.
Q4: What should I do if I encounter an error while generating a report?
A4: If you encounter an error while generating a report, first ensure all input fields and filters are correctly set. If the problem persists, consult the troubleshooting section of this manual or contact dock'd support for assistance.
Q5: How can I customise my dashboard to better suit my role?
A5: To customise your dashboard, go to the dashboard settings where you can add, remove, or rearrange widgets and tools. Choose the elements that are most relevant to your daily tasks and responsibilities.
Q6: How do I handle shift change requests and cancellations in the system?
A6: Shift changes and cancellations can be managed through the rostering section. For changes, select the shift and make the necessary adjustments. For cancellations, choose the shift and follow the prompts to cancel it. Be sure to adhere to any policies regarding notice periods and cancellations.
Q7: What is the procedure for adding a new user to the system?
A7: To add a new user, navigate to the 'User Management' section, select the option to create a new user, and enter the required details. Assign appropriate permissions and access levels based on the user's role.
Q8: How do I set up alerts for high or low service agreement balances?
A8: To set up balance alerts, go to the budget management section and define thresholds for high and low balances. Enable notifications to receive alerts when these thresholds are reached.
Q9: Can I integrate dock'd with other software systems my organisation uses?
A9: Yes, dock'd offers API capabilities for integration with other systems. Contact dock'd support or your IT department for assistance with integrations.
Q10: Where can I find training materials or support documentation for the dock'd system?
A10: Training materials and support documentation are available within the dock'd system under the 'Help' or 'Resources' section. You can also contact dock'd support for specific training resources.